Co-Managed IT Support for Internal IT Teams
Netro Technology provides co-managed IT support for businesses that already have internal IT staff but need extra capacity, specialist skills or reliable cover.
We can work alongside your existing team to support projects, handle escalations, improve security, manage connectivity or provide backup during busy periods and holidays.
Extra capacity without hiring more staff
Internal IT teams are often stretched across support, projects, security, compliance, suppliers and day-to-day business requests. Co-managed IT gives your team extra capability without committing to another full-time hire.
Netro can provide flexible support where it is most useful, from helpdesk overflow to infrastructure projects and specialist troubleshooting.
Escalation and specialist support
Some issues need a second pair of eyes or specialist experience. We can help with Microsoft 365, cyber security, networking, WiFi, connectivity, VoIP, backup, infrastructure and supplier coordination.
This allows your internal team to stay focused while still having access to additional technical support when required.
Project support and holiday cover
Co-managed IT can also help during projects, office moves, system upgrades, migrations or staff absence. Netro can provide defined support for a specific project or ongoing cover as part of a managed agreement.
A partnership approach
We work with internal IT teams, not around them. The aim is to support your existing staff, share knowledge and provide practical help where it adds value.
Co-managed IT FAQs
Will you replace our internal IT team?
No. Co-managed IT is designed to support your internal team, not replace it.
Can you help with specialist areas?
Yes. We can help with networking, cyber security, Microsoft 365, connectivity, VoIP, backup and infrastructure.
Can support be flexible?
Yes. Co-managed IT can be used for ongoing support, escalation, project work or temporary cover.